Charge Fitness privacy policy 

 

Privacy Policy

Effective Date:  August 2021

 

This Privacy Policy ("Policy") is in place to provide you with information regarding your use of the Charge Fitness, Pioneer Fitness and Perfomance LLC, website, https://charge.fitness (the "Site"), users of affiliate applications, and how information is collected, used and disclosed. 

The site is owned and operated by Pioneer Fitness and Performance LLC, who we refer to, together with our affiliates, as “us”, “we” or “our”.  When we refer to “you” and “your” in this notice, we are referring to you as a visitor to and user of the site.

By visiting the Site, App, or using any of our services, you acknowledge that your personal information will be handled as described in this Policy. Your use of our Site, App, or services, and any dispute over privacy, is subject to this Policy, including its applicable limitations on damages and the resolution of disputes. 

This Privacy Policy applies only to information provided and collected through the site. It does not apply to information that we or other users of the site may collect through other means, such as information we may learn through a personal or professional relationship with you, the information you may provide to us in person, or information collected through social media sites.

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SITE OR SUBMITTING ANY INFORMATION, PARTICULARLY PERSONAL INFORMATION, THROUGH THE SITE. 

 

OUR COMMITMENT TO PRIVACY

We are committed to respecting the privacy and security of the personal information of every individual who uses the site. This Policy outlines the information we will collect and how we will use that information, so that you may be informed about how we use your personal information and the choices you have regarding our use of, and your ability to review and change, your information.

 

THE INFORMATION WE COLLECT ABOUT YOU

We collect information about you directly from you and other parties (such as social media sites), as well as automatically through your use of our Site.

What is Personal Information? Personal information refers to information that we can use to personally identify a specific individual. This generally includes information like your name, mailing address, e-mail address, phone number, and billing information. It may also include your computer or mobile device IP address if that IP address can be linked to a particular person or geo-location information, again if that information can be used to pinpoint a specific person.

 

Information We Collect Directly From You: This is dependent on how you use our Site or App.

• To “Contact Us Today." When you send us an email using any “Contact Us Today” or similar page or link on the site, we will have access to your email address and any other information you choose to include in the message. We will use this information to respond to your message and any follow-up communications.
• To Sign Up for a Free Pass Online. To sign up for a trial workout at Charge Fitness studio through our Site or App, you must provide us with your name, email address, phone number, and date of birth. We also will collect information that you provide about any health conditions that could affect your ability to participate in a workout.
• When You Visit Charge Fitness. If you sign up for a trial workout or become a Charge Fitness member by registering at the Charge Fitness location, you must provide us with your name, physical address, email address, date of birth, phone number, emergency contact information, and payment and billing information. We also will collect information that you provide about any health conditions that could affect your ability to participate in a workout. If you do not provide this information, we may not be able to offer our services to you.
• To Schedule or Purchase Classes Online. To create an account to sign up for workout sessions or to purchase sessions online through our Site or App, you must provide us with your name, physical address, email address, date of birth, phone number, payment and billing information, and username and password. If you complete a membership agreement or sign up for a class/session, we also collect information that you provide about any health conditions that could affect your ability to participate in a workout. If you do not provide this information, you will not be able to create an online account, complete a membership agreement, or make a purchase.
• Other Information. If you participate in a survey, contest, promotion, or interactive area of our site, we will collect any personal information that you include as a part of your participation.

We may also store the information we receive from Facebook with other information that we collect from you or receive about you per this Policy. Any social networking site, such as Facebook, controls the information it collects from you according to its own terms. For information about how a social networking site may use and disclose the information it collects about you, including any information you make public through the social networking site, please consult the social network’s privacy policy. We have no control over how any social networking sites use or disclose the personal information they collect about you.

How Long Do We Keep Your Personal Information? We will keep your personal information only for as long as we need it to use it for the purpose for which it was provided unless a longer period is required by law.

 

How We Collect and Use Non-Personally Identifiable Information

What is Non-Personally Identifiable Information?  Non-personally identifiable information, also called NPII, refers to information that is not and cannot be used to identify a specific individual. This may include information about the statistical characteristics of the visitors to our website. While this information may define how you fit into a particular group of people, it is not unique to you, and it cannot be used (without other information) to specifically identify you.

How and Why We Collect NPII.  In general, you can visit our site without telling us who you are or revealing any personal information about yourself.  We do automatically collect certain information as you browse our site, but the data we collect in this manner is limited to “browsing data,” which is data that is automatically collected by the computer systems responsible for the management and operation of the site and the use of Internet communication protocols.  This information may be used to understand how you use the site, which pages you visit, and what content you view.  We do not use this data to personally identify you.

How The Site Uses Cookies.  When you view the site, we might store some information on your computer in the form of a “cookie” or similar file.  “Cookies” are small text files that are either used for the duration of a session (‘session cookies’), or saved on a user’s hard drive to identify that user the next time he/she logs on to the site (‘persistent cookies’).  Session cookies may be used to identify registered users logging in to the site.  These cookies are deleted from the component’s server soon after the session ends and are not collected or saved. Persistent cookies may be used to recognize you when you return to the site and to analyze visitor behavior.

Most web browsers automatically accept cookies, but you can usually change your browser to prevent that, such as by having your computer warn you each time a cookie is being sent or choosing to turn off all cookies.  This can be done through your web browser settings, and because each browser is different, you should look at your browser’s “Help” menu to learn how to modify your cookie settings.  If you do disable cookies from your browser you may not be able to access certain sections of the site and this may make your experiences on the site less efficient.

 

HOW WE SHARE YOUR INFORMATION

We may share information with third parties in the following circumstances:

• Workout Sessions and Challenges. During a workout session, participants may share their name and heart rate information with other session participants on our in-studio display screens. If you participate in a workout challenge, you may share your name and workout information with other challenge participants. You may also share information about your workouts and the challenges you participate in with your social media accounts.
• Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.
• Service Providers. We disclose the information we collect from you to our vendors, service providers, contractors, and agents who perform functions on our behalf. In particular, the workout sign-up portal is hosted by FitHive; as noted above, when you register for a workout, your information is available to the owner of Charge Fitness. 
• Aggregate and De-Identified Information. We may share aggregate, de-identified, or anonymized information about users and members with others for marketing, advertising, research, or similar purposes.
• Other. We may share information with data analytics platforms, such as Google Analytics, to compile statistics and perform analyses intended to improve our site experience.

We do not sell, rent, or lease any personal information that we collect about you through the site to anyone for any purpose, other than as disclosed.

 

DO NOT TRACK REQUESTS

Currently, certain browsers, including Firefox, Google Chrome, Safari and Internet Explorer, offer a “do not track” (or, “DNT”) option. This option, using a technology known as a DNT header, sends a signal to websites visited by the user about the user’s DNT preference, if any, set on the browser. We do not currently commit to responding to browsers’ DNT signals. We cannot make this commitment because no common industry standard for DNT has been adopted by industry groups, technology companies, or regulators.

 

THIRD-PARTY SERVICES

Some content or applications on our site are served by third parties, including advertisers, ad networks and servers, content providers and application providers. 

These third parties may use cookies, alone or with web beacons or other tracking technology, to collect information about you when you use the site.  They may be able to associate the information they collect with your personal information, or they may collect information, including personal information, about your online activities over time and across other website and online services. They may use this information to provide you with behavioral advertising or other targeted content.

We cannot control any third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

 

SECURITY MEASURES

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, unfortunately, no data security measures can guarantee security.

It is encouraged that you take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

 

 

MANAGING YOUR INFORMATION

General. You can always opt-out of receiving communications from us by contacting us at info@charge.fitness.  However, please note that we may need to contact you as required by law or regarding legal matters, notwithstanding your email preferences.

We welcome your questions, comments, and concerns about privacy.  Please send us any feedback about privacy, or any other issue by contacting us at info@charge.fitness.

California Residents. California law permits individuals to request certain details about our disclosure of their personal information to third parties for direct marketing purposes. If you are a California resident and you would like to make such a request, please contact us at info@charge.fitness.

 

CHILDREN UNDER 13

The site is not directed to use by persons under the age of 13.  We do not knowingly collect personal information from children under 13.  If employees who are parents believe their minor children have improperly accessed the site and provided any personal information, or if you otherwise have any reason to believe that a child under 13 has accessed the site and provided any personal information, please contact us at info@charge.fitness.

 

VISITING OUR WEBSITE FROM OUTSIDE THE UNITED STATES

Our site is generally intended for a United States audience. If you are visiting this site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our site is operated. We make no representation that the practices we describe are compliant with the laws of other jurisdictions, including laws that apply to the collection, use, disclosure, and security of personal information.

 

CHANGES TO OUR PRIVACY POLICY

Because of changes in Internet technology and practices, this Privacy Policy, and our security and other policies may change from time to time.  Please consult this portion of the site for important changes to the Privacy Policy as they occur.  It is our practice to post any changes we make to this Privacy Policy on this page, but it is your responsibility to check this Privacy Policy for updates.  By using the site after we post any changes to this Privacy Policy, you agree to accept those changes, whether or not you have reviewed them, and such acceptance shall be deemed legally conclusive.  If at any time you choose not to accept the terms of this Privacy Policy, you should not use the site, nor should you provide information about yourself to us.